FAQ

Yes, you will receive an order confirmation email within a few minutes after you place your order. If you don't see the email, please check your spam folder to be sure. If it's not there either, please let us know. We'll be happy to help you figure out what's going on!

Some items are personalized or hand-painted. It is possible that our production department needs a little more time to make your order. This time is needed to make your order completely to your wishes, so it is not possible to speed up the delivery time. We always mention the delivery time with our souvenirs and promotional gifts.

Did you not receive a track & trace, but the amount was debited? Then your order was successful and will be delivered within the delivery period.

A common reason for not receiving the track & trace is a typo in your email address. Because of this, you may not receive an order confirmation. However, this does not affect the shipping of your order; your package will still be delivered on time.

If you are sure your email address is correct, please check the following:

• Request Track & Trace via email: Do you have an order number? Via our info@klompjes.com You can automatically request track & trace at any time, provided it is available.
• Delivery date: The track & trace will be sent by email as soon as PostNL or DHL has picked up your package. Tip: also check your spam box.
• Check the payment method: When paying by bank transfer, your order will only be shipped after payment has been received, which may take 2-3 days.

You can track where your package is using the tracking page.
Find your track 'n trace code that you received from us by email and go to https://tracking.eu-central-1-0.sendcloud.sc/

Can't figure it out? Then contact contact us.

The steps below describe how ordering works.

1. Once you have chosen an item, click on the button 'Add to cart'. The item is added to the shopping cart at the top right of the page. If it is a personalized item or an item that requires a size, you will first be redirected to the item's detail page. Here you can specify the size or upload the logo. Then click on the button 'in shopping basket'. The item will then be added to the shopping cart. Continue shopping or go to the shopping cart to checkout.
2. Shopping cart: the shopping cart is located at the top right of the website. If you click on this, you will see the items you have placed in the shopping cart. You can still change your order here. Click on the button 'to checkout' to continue to 'Overview and Payment'.
3. Delivery address/delivery method: fill in your personal details so that we can deliver the order correctly. Select your preferred shipping method and then click 'next one'.
4. Payment: for the payment processing we use payment provider Mollie. This to ensure a safe processing of your order. Choose your preferred payment method and change your billing address if necessary. Then complete the payment.
5. Complete order: you will receive a confirmation of your order. If the status of your order changes, you will be kept informed.

There are several payment methods available. For all these payment methods we use payment provider Mollie. Mollie meets the strictest requirements for the safe processing of payments.

Payment Methods

Here you will find an overview of all payment options in your country, so you can choose which one you like best.

Ideal

By far the most popular payment method in the Netherlands. This payment method is available to anyone with a Dutch bank card. With iDeal you can settle the payment directly with your own bank during the ordering process. You pay in your trusted internet payment environment. Via iDeal we also have an immediate confirmation of your payment and we can process your order immediately.

Paypal

PayPal is always available as a payment method. After ordering, you will be redirected to PayPal, where you can then confirm the payment to Klompjes.com. Please note: the order is only final after you have been redirected back to Klompjes.com. If your internet connection crashes during the payment process, please contact our customer service so that we can help you further.

Credit Card

We also offer easy payment with Visa or Mastercard. Our payment process is SSL-encrypted, so your data cannot be intercepted by third parties and is therefore completely safe. The amount is immediately debited from your credit card as soon as the order is completed. Payment by credit card is always possible.

Please note that occasionally (especially for large accounts) it can take a little longer to validate the credit card. This can cause the delivery of the order to take 1 to 2 working days longer. But don't worry, this is normal in the online business.

Klarna – Pay now

As soon as you order, you will immediately receive an invoice for this order. However, as long as your order has not yet been shipped, we can still change the invoice details. As soon as the order has been shipped, this is no longer possible. The fastest way is to report changes to the invoice by telephone.

You can pay for your order afterwards with payment method Klarna or Riverty. Your order will be made and shipped immediately, but you have 30 days after the order to pay.

Not completely satisfied with your items? Returns are no problem!

Through us return portal you can easily indicate which item you want to return. For our return portal you need the order number and your zip code. This information is on the invoice with the package or on your e-mail confirmation. You can find the return portal here.

1. Create your personal return label via our return portal. First fill in your zip code and order number and click on Start.
2. Select an item from your order that you want to return and tell us the reason why you want to cancel it. And click on the button to go to the Refund Method.
3. Select how you want to be refunded. You can choose between getting your money back or exchanging an item. And click on the button how you want to return the order.
4. Select a delivery point for returning your order and choose whether you want to print the label at home or arrange this via the delivery point. Then click on the button for the overview of your return notification.
5. If all the data in the overview is correct. Click on confirm.
6. You can now take your package to the drop-off point to return it.

If you receive a damaged or unordered product, please contact us first. Please contact our customer service before returning it to us.

Do you have any questions? Feel free to email us, we are happy to help! info@klompjes.com

Return address:

Klompjes.com
Dr. Huber Noodtplaats 6
7001DT Doetinchem
The Netherlands

Returns
All items except personalized or printed items can be returned within 14 days. Klompjes.com can unfortunately only accept returns that are undamaged, unworn and clean. Items must be in their original packaging. Klompjes.com can only accept returns if they are sent within 14 days of delivery.

Klompjes.com does not reimburse shipping costs for items that you wish to return (not even if this is based on the right of withdrawal). Klompjes.com advises you to request a proof of shipment when sending your package. Until the moment that Klompjes.com receives your package, it is your own risk. Klompjes.com cannot be held liable for loss or damage.

In addition to returning an item or order, you can also use the right of withdrawal within 14 days after delivery of your order. You can use the model withdrawal form for this, which you can here can download.

Do you have any questions? Feel free to email us, we are happy to help! info@klompjes.com

The handling after the revocation is the same as in the case of returns. The right of revocation does not apply to personalized or printed items.

If you have already paid for the order, the amount paid will be refunded. If you have not paid yet, the payment obligation will lapse. The amount paid will be refunded within 10 working days at the latest.